FAQ – Let’s Jump In
1. Are your bags suitable for everyday use or just travel?
Why choose? Our bags are built to flex. Whether you’re crushing a 9-to-5 grind, city-hopping on the weekend, or chasing sunsets off-grid—they’re down for it all.
2. Do you ship across the UAE?
Yep, we’ve got you covered across the Emirates. Your next adventure buddy will be knocking at your door before you know it.
3. How much is the delivery charge?
Zero. Nada. Nothing. We don’t believe in hidden fees—delivery across the UAE is on us, always.
4. How long does shipping take?
We aim to dispatch fast and deliver even faster—typically within 2–3 working days across the UAE. Because waiting isn’t your vibe, and it’s not ours either.
5. Can I return or exchange my order?
Absolutely. If it’s not your vibe, no worries — we offer 30 days of no-questions-asked returns or exchanges. You can initiate the return directly through your profile on our website, or just drop us a message at hello@jumpingcliff.com and we’ll take care of the rest.
6. Is there a warranty on the bags?
Yep. We stand by what we make. To claim your warranty, just drop us an email at hello@jumpingcliff.com with your order details—we’ll take care of the rest.
7. Are your products sustainable?
Yes we are. Style shouldn’t hurt the planet. We use sustainable materials and smart production choices so you can feel good about what you carry—and how it’s made.
8. Can I track my order?
Of course. Once your bag sets off on its journey, you’ll get a tracking link to follow every step until it lands in your hands.
9. Do you offer bulk or custom orders for events, teams, or collabs?
Yes, and we’re stoked you asked. If you’ve got an idea, a crew, or a vision—we’re all ears. Drop us a message and let’s make something epic together.
10. How can I be part of the Jumping Cliff community?
Follow us on socials, tag us in your stories, or join one of our campus/community programs. This isn’t just a brand—it’s a movement. And there’s always room for one more legend. drop an email to hello@jumpingcliff.com
11. Still curious?
We got you. Drop us a line anytime at hello@jumpingcliff.com or DM us on Instagram. We’re always down to chat.